A dementia support service which provides one-to-one support to people with dementia, carers and family members. The service is unique to their personal circumstances and needs. The dementia support service may provide individuals with information and practical support to help them understand more about dementia, cope with day to day living with dementia and prepare for the future.

The dementia support workers aim to help people feel less isolated, and feel supported to maintain their independence, make choices and take control of their life by:

• listening to and answering any questions
• providing accurate, clear, relevant and useful information that is easy to understand
• helping individuals understand more about dementia and their diagnosis
• offering practical advice and coping strategies for living with dementia day-to-day
• making people aware of other services available to them
• empowering individuals to access and build wider support networks.

The service can also take calls from people worried about their memory and support to get a diagnosis.