COVID 19 Update: Due to the current COVID 19 situation it is likely that many of the face to face organisations and services listed across our website are suspended. Please call to check first.
Do you want to find groups and support in the community that might help you improve your health and wellbeing? You can find lots of local support from charities to social groups in the Health Connections Mendip Directory.
A free and independent service that can help you find the right care home, live-in or domiciliary care package.
Experienced specialists in finding suitable care for each individual family. The service they provide is completely free and impartial. Please contact their Somerset team as below.
For private sector homes – safer home grants and loans are available to provide help with the cost of work to make homes safer, healthier and warmer. Available for vulnerable households on lower income who otherwise may not be able to afford to complete essential improvements to their home.
More information can be found on this FACTSHEET
Support and housing service for adults in Somerset who are homeless or at risk of homelessness, and also have a mix of mental health needs, drug and alcohol problems, behavioural issues, debt or have been involved in the criminal justice system. Our clients have complex needs and often find it extremely hard to sustain positive change in their lives. We believe we have a responsibility to make sure our service, and the system as a whole, does all it can to reverse this experience. Our service is primarily about helping people to live fulfilling lives in their own communities, retain their tenancy and reduce repeated homelessness.
Please visit the website below for more information & to make contact.
If you are concerned about someone sleeping rough on the streets, there are some local organisations that can give advice.
ELIM Connect (based at Wells) 01749 677097 has an outreach team. They have a 6 bed provision for the whole of Mendip which provides up to 7 nights’ accommodation, as part of a stepping stone arrangement into other accommodation.
They also have a drop-in surgery for people who are sleeping rough, see days/times below:
MONDAY: Breakfast drop 9am to 11am at Elim Connect Centre, Portway, Wells
TUESDAY: Tuesday 11am to 1pm at Frome Foodbank, Frome Town Hall, Christchurch Street West, Frome
WEDNESDAY: Community lunch 12 noon to 2pm At Elim Connect Centre, Portway, Wells
THURSDAY: 1pm to 3pm At The Red Brick Building, Morland Road, Glastonbury
FRIDAY: Soup kitchen 3pm to 5pm At Elim Connect Centre, Portway, Wells
Mendip District Council Access Points
Homeless Drop In Support – Shape Shepton, Shepton Mallet, 8.30-4.30pm
Or as a first port of call, you can go to one of the Access Points below:
GLASTONBURY: The Library, 1 Orchard Court, Archers Way, Glastonbury BA6 9JB. Open: 10am – 4.30pm Monday Tuesday & Thursday, 10am – 1pm Friday. Closed each day beween 1-2pm.
STREET: Crispin Community Centre, Leigh Road, Street BA16 0HA. Open: 10am – 4.30pm Monday, Wednesday & Thursday. Closed each day beween 1-2pm.
WELLS: Wells Town Hall, Market Place, Wells BA5 2RB. Open: 10am – 4.30pm Tuesday, 10am – 4:30pm Wednesday & Friday. Closed each day beween 1-2pm.
FROME: The Library, Justice Lane, Frome BA11 1BE. Open: 9:30am – 4:30pm Monday to Friday. Closed each day beween 1-2pm.
SHEPTON MALLET: Shepton Mallet: The Council Offices and Shape Mendip: Mon-Fri 8:30am-4:30pm.
Homelessness support and advice for young people from YMCA Mendip.
Young people who are homeless or threatened with homelessness can access support by calling 01749 679553 or visiting the YMCA website.
Below Zero Degrees
An emergency shelter is opened in Mendip when the temperature reaches or is expected to fall below 0 degrees for three consecutive nights. Please contact the places above for details.
Food Banks and CAB – please see people above or find details on the Health Connections Mendip website www.healthconnectionsmendip.org
*Covid update: Most services remain the same, furniture is now online only.*
HomeFirst Plus provides a range of practical services and home adaptations for anyone needing support. The service covers the whole of the Somerset, as well as Bath and North East Somerset.
To report someone sleeping rough, call the number below, calls are confidential. We aim to visit people referred to the service within 2 working days. Please provide as much detail as possible about the individual to help us make contact with them.
COVID-19 Update: Please note due to current coronavirus restrictions this service may be affected. Please check with the service provider.
YMCA Mendip with its main base in Wells, covers the whole of the Mendip area – Frome, Shepton Mallet, Street, Glastonbury, Wells and surrounding villages. Our project work provides a range of services for young people, with an emphasis on housing and homelessness, helping them to grow in confidence, develop as individuals and realise their full potential.
A service for 16-25 year olds provided in partnership with the YMCA and housing consortium. For the Mendip area please see phone number and email address below.
Offers a wide range of support services to rough sleepers, the homeless, socially isolated and those struggling with addictions.
Also offer skills training and one to one counselling as well as a secure mail address, and access to showers and minimal cost Laundry. Main Office: Elim Connect Centre, Portway, Wells BA5 2BE.
Rough Sleeper Information:
If you are rough sleeping in this area or you are worried that you will be, you can drop into Elim Connect Centre to access their Community Outreach Service where somebody will be there to help you
When and where you are able to get help if you are sleeping rough.
Monday 9am to 11am At Elim Connect Centre, Portway, Wells Breakfast drop in
Tuesday 11am to 1pm At at Fair Frome Foodbank, The Town hall, Christchurch Street West, Frome Drop in
Wednesday 12 noon to 2pm At Elim Connect Centre, Portway, Wells Community lunch drop in
Thursday 1pm to 3pm At The Red Brick Building, Morland Road, Glastonbury Drop in
Friday 3pm to 5pm At Elim Connect Centre, Portway, Wells Soup kitchen drop in
We work with a variety of statutory and voluntary agencies to offer, complete and co-ordinated housing options advice service. Our aim is to ensure our customers have a full range of housing options.
Write to us: Housing Options Team, Mendip District Council, Cannards Grave Road, Shepton Mallet, Somerset BA4 5BT or visit in person.
Open: Monday to Friday 8:30am-5.00pm – please note we will be unable to see you if you arrive later than 4.30pm.
Further information about all council services is available on our website: http://www.mendip.gov.uk/housing
Council information points:
Glastonbury: The Library, 1 Orchard Court, Archers Way, Glastonbury BA6 9JB. Open: 10.00am-4.30pm Monday Tuesday & Thursday. Closed from 1.00pm-2.00pm for lunch. 10.00am-1.00pm Friday
Street: Crispin Community Centre, Leigh Road, Street BA16 0HA. Open: 10.00am-4.30pm Closed between 1.00pm-2.00pm for lunch. Monday, Wednesday & Thursday.
Wells: Wells Town Hall, Market Place, Wells BA5 2RB. Open: Tuesday, Wed and Friday 10.00am-4.30pm. Closed for lunch between 1.00-2.00pm.
Frome: The Library, Justice Lane, Frome BA11 1BE. Open: 9:30am-4:30pm Closed between 1.00pm-2.00pm for lunch. Monday to Friday.
Shepton Mallet: Housing Options office offer drop in sessions Mon-Fri 8.30am-4.30pm.
Private Sector Housing Team, Mendip District Council
Our role is to ensure that all properties are safe to live in, whether they are owner occupied or rented privately or through a housing association. We offer grants and loans to adapt homes for disabled people, complete essential repairs and bring empty homes back into use. We respond to housing condition complaints, carryout inspections and work with landlords and property owners to ensure homes are improved and repairs completed. We have a variety of enforcement powers available to ensure homes are free from serious hazards and we commonly use these to deal with issues such as cold, damp and mould, risk of falls and fire safety. We also licence houses in multiple occupation (HMOs) and mobile home sites and offer general advice on housing standards.
If you are a property owner in need of assistance or a tenant having a problem getting your landlord to carry out repairs then contact us as we may be able to help.
Council information points:
Glastonbury: The Library, 1 Orchard Court, Archers Way, Glastonbury BA6 9JB. Open: 10am – 4.30pm Monday Tuesday & Thursday, 10am – 1pm Friday. Closed each day beween 1-2pm.
Street: Crispin Community Centre, Leigh Road, Street BA16 0HA. Open: 10am – 4.30pm Monday, Wednesday & Thursday. Closed each day beween 1-2pm.
Wells: Wells Town Hall, Market Place, Wells BA5 2RB. Open: 10am – 4.30pm Tuesday, 10am – 4:30pm Wednesday & Friday. Closed each day beween 1-2pm.
Frome: The Library, Justice Lane, Frome BA11 1BE. Open: 9:30am – 4:30pm Monday to Friday. Closed each day beween 1-2pm.
Shepton Mallet: The Council Offices and Shape Mendip: Mon-Fri 8:30am-4:30pm.
Private Sector Housing, Mendip District Council, Cannards Grave Road, Shepton Mallet, BA4 5BT.